Put one cap in, put the c-clip in, insert joint, insert the other cap, press together, and insert second c-clip. They can be a pain a pain, but keep at it and you'll get it eventually.
He is having trouble getting the original c-clip out, not getting the new ones in.
Do you have c-clip pliers? You might want to try tapping the cap down (away from the clip) so you don't have as much friction up against the c-clip fighting you.
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