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Forced Performance


mitsuturbo
Banthony
555/1000


Galant VR-4 org Post #: 943777 posted 10/27/10 05:53 PM     Remind Me!  Send Private Message   Edit Post      
I've dealt with FP many times. I've bought cams, springs, retainers, and a wastegate diaphragm from them and never had any problems.

UNTIL TODAY! I ordered the 2.5" stainless o2 housing to mount up to my FP30 turbine housing. I also ordered the dump tube with it. Everything showed up super fast, EXCEPT the vband clamp which was supposed to be included, so that i can attach this fine piece to my turbine housing.

I called, they answered promptly, apologized and said it would go out immediately. WITHOUT QUESTION or delay! I had a tracking number in under 10 minutes hit my inbox.

Accidents happen. Taking care of them immediately rarely does. I commend FP for past dealings i've had with them, as well as this one!

They've were also very helpful over the phone with cam advice when i decided to go from the FP2x to something different. It's a shame i didnt buy my NEW cams from them, but at least they were honest and seemed to be happy to give me the facts and let me decide for myself.



92 GVR4 555/1000 11.41 @ 128.26mph
97 CBR900RR
2012 Hyundai Veloster


Edited by mitsuturbo (10/27/10 05:55 PM)

Posts: 3536 | From: Near Seattle, Washington | Member Since: 06/02/08 | IP: (130.76.32.23) | Report this post to a Moderator

EfiniX
Member ++
543/1000


Galant VR-4 org Post #: 1218133 posted 10/08/15 10:29 AM     Remind Me!  Send Private Message   Edit Post   
It's all about customer service, and Forced Performance delivered. I had an exhaust manifold warp. It wasn't an issue with the manifold itself, but rather with the bolts in the head pulling out a bit and allowing some deformation along the gasket surface. Evan and I pulled the manifold, drilled out the old bolt holes, and installed heli coils. Everything tightened up nicely after that, but a warped manifold is a warped manifold, so there was some ticking on cold starts...

Well, it's finally time to get this sorted out. I was struggling with the best way to go about it and really just came back to getting a new manifold to swap in, then dealing with the old one once it was out of the car. On the advice of Evan, I called Forced Performance to see... well, I honestly didn't know when I called. I just explained what was going on and out of nowhere, they offered to sell me a discounted manifold from one of their mock-up engines. I mean completely unexpected!

That's the extra mile in my book.



RIP 543
Ded click
2006 Suzuki SV-650 (for sale)
2011 BMW 335d (~510'lb/tq and 36mpg. hwy. How can you go wrong?)

Posts: 647 | From: portland, or | Member Since: 10/18/12 | IP: (209.152.44.116) | Report this post to a Moderator


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